Contact

Do you have questions about a product, need help with activation or want to check your vehicle's compatibility before buying? We're here to help.

Email support

Email is the main way to reach us. We reply within 24 business hours.

Email: info@velocodix.it

Before writing to us

Have you checked our FAQ page? You'll find answers to the most common questions, including:

• How to check your model's compatibility
• How the activation process works
• What to do if you have problems with the code
• How to recover a lost code

Useful information to include in your email

To get faster support, please include:

• Your order number (if you've already ordered)
• The exact model of your vehicle
• A description of the problem (or your question)
• If possible, a screenshot of the error shown

Response times

We reply to all emails within 24 business hours (Monday–Friday). Requests sent at the weekend are handled on the next business day.