Frequently Asked Questions (FAQ)
Questions about our digital codes? Here you'll find answers to the most common questions. If you can't find what you're looking for, write to info@velocodix.it
General questions
What is a Velocodix digital code?
A Velocodix digital code is a software license key that activates advanced functions in your vehicle's electronic management system. The code is delivered by email and activated directly via browser or app, with no disassembly or mechanical modification.
How do I receive the code after purchase?
The digital code is sent automatically to the email address provided at checkout, usually within a few minutes of payment confirmation. Also check your spam folder if you haven't received it within 30 minutes.
Can I get a refund after receiving the code?
No. As it is a digital product delivered immediately, refunds are not possible once the code has been sent. Please check your vehicle's compatibility before buying.
Compatibility
How do I check whether my Ninebot is compatible?
Compatible models are: Ninebot MAX G2, G30, F2, F3, G3, G3D and the ZT3 series. To identify your model, check the label under the scooter or open the Segway-Ninebot app: the exact model is shown on the home screen.
How do I check whether my eBike has a Bosch Gen 1-4 or BES3 system?
If the display is an Intuvia, classic Kiox or Nyon without app update support, you have a Gen 1-4 system. If the display is a Kiox 300, Purion 200 or Intuvia 100 and your eBike supports the Bosch eBike Flow app, you have a Smart System BES3. The two codes are not interchangeable.
Can I use the Bosch Gen 1-4 code on a BES3?
No, the two systems are completely incompatible. If in doubt, contact us before buying.
Can I install updates after activation?
Ninebot: no. Do not run any update from the Segway-Ninebot app, neither before nor after activation: Segway updates can block the configuration.
Bosch Smart System BES3: yes, Bosch updates can be installed normally.
Activation process
What do I need to activate the Ninebot code?
All you need is an Android smartphone or a PC with the Chrome browser (the Bluefy app on iPhone), the scooter's Bluetooth switched on, and the code received by email. No cables, no tools.
What do I need to activate the Bosch eBike code?
You need a PC with the Chrome browser, a data cable (Micro-USB for Bosch Gen 1-4, USB-C for the Smart System BES3), the eBike with the battery charged to at least 20%, and the code received by email.
How long does activation take?
Activation normally takes about 5 minutes following the included step-by-step instructions.
Is the activation reversible?
For the Bosch Smart System BES3: yes, fully reversible at any time. For Bosch Gen 1-4 and Ninebot: it depends on the firmware version. See the included instructions.
Legal aspects and use
What are Velocodix codes intended for?
Velocodix codes are intended exclusively for use on private property or authorised areas. Using modified vehicles on public roads may not be permitted under local regulations. The buyer is responsible for complying with the laws of their country.
Does the code physically modify the vehicle?
No. Velocodix codes work only at software level. No physical or mechanical changes are made to the vehicle.
Support
I can't activate the code. How can I get help?
Write to info@velocodix.it with your order number, vehicle model and a description of the problem. We will reply within 24 business hours.
I lost my code. Can I get it back?
Yes. Contact us with your order number and the email used for the purchase and we will resend the code.